Failure

Effective leadership requires the emotional maturity to set aside defensiveness and earn a team's trust through active listening during difficult feedback sessions.

"I went through all the usual stages of grief when one hears feedback, which is just immediate want to respond to be like, "Oh, well there was a good reason for that." And, "That's not how it actually..."

Over-scripting a high-stakes presentation can lead to cognitive blocks, whereas relying on flexible talking points allows for a more resilient and natural performance.

"I just froze. I couldn't remember what I was supposed to say. It was the first ever time in my life I'd rehearsed a talk word for word. Usually, I have talking points and I'd ad lib and things get mix..."