Jag Duggal
Jag Duggal is chief product officer at Nubank, a decacorn neobank founded in Brazil. It’s valued at over $30 billion, is bigger than Coinbase, Robinhood, Affirm, and SoFi combined, has 100 million customers (more than Bank of America!) while only operating in three countries in Latin America, and 80% to 90% of its growth comes through word of mouth. Prior to Nubank, Jag was a director of product management at Facebook, a senior vice president at Quantcast, and a product leader at Google.
AI & Technology Skills
AI-native requires reimagining products from first principles with AI at the core.
"Companies need to figure out what AI native means, not how to append AI at the corners."
Hiring & Teams Skills
Direct calls to 10 customers yield faster, richer insights than formal surveys.
"Call 10 customers. Pick up the phone yourself. Don't ask a researcher."
Product Management Skills
Product vision should anchor in being fundamentally different, not incrementally better.
"We're not trying to be incrementally better, we are trying to be fundamentally different."
Start by identifying deep emotional pain points, not just functional problems.
"Really think hard and tap into a very deep pain point."