Sri Batchu
Sri Batchu currently leads growth at Ramp, the fastest-growing SaaS business (and fintech business) in history. Previously, he led growth strategy and operations at Instacart and was one of the first 50 employees at Opendoor, where he built, scaled, and managed a variety of business teams, including analytics, sales, and pricing. During his time there, the company grew from $100M to $5B+ in revenue and to 1,500+ people.
Communication Skills
High-velocity execution requires rigorous calendar management to ensure time spent aligns with top priorities.
"using calendar blocking to really effectively manage your time that way. And then doing calendar audits of yourself as well as of your team to say, okay, what are your highest priorities for this week..."
Growth Skills
Using your cap table as an acquisition channel by recruiting influential founders as investors can seed initial high-quality customers and word-of-mouth.
"one of the things that they did is what I call cap table as a growth strategy where they did a great job of getting a large number of early stage founders and other influential operators and advisors..."
Identify the specific 'escape velocity' actions that correlate with long-term user retention to focus activation efforts.
"At Facebook, it was 10 friends the first seven days. At Instacart, it was three orders in the first month. And at Ramp, for our activation... we've got four events that the customer needs to do in the..."
Hiring & Teams Skills
Operationalizing velocity requires shifting the team's mental model from quarters and weeks to days.
"It's day 1,529 at Ramp. He has that number of days at every board meeting, at every all hands. It's just to remind people that we don't work in years, quarters, weeks, we work in days. Each day matter..."
High talent density is maintained by rewarding top performers with significantly higher compensation rather than adhering to narrow salary bands.
"I strongly, strongly believe that small teams of successful people can drive a lot more impact than larger teams of mediocre people. And so I strongly believe you have to design a system where you're..."
Leadership Skills
In B2B, where sample sizes are small, you must maximize the 'treatment effect' to ensure an experiment fails conclusively if it doesn't work.
"failure is not learning. So it's really important that you learn when you fail. And so we celebrate failure as long as you're learning and you can only learn if you've designed the right test and you..."
Product Management Skills
A good North Star metric should be intuitive, motivating, and directly impactable by the growth team while linking to business value.
"At Instacart, for example, our north star metric for growth was monthly active orders... At Ramp... the north star was dollars of SQL pipeline."
Effective goal setting involves holding teams accountable for metrics they can directly control while showing how those metrics roll up to company goals.
"the local team has their own metric that they can directly influence... And then we created via the finance and data team, a translation layer for every team's metric into MAO."
Using the MECE framework ensures that when defining a problem or solution space, you are being comprehensive and avoiding overlaps.
"I say that my love languages are spreadsheets and frameworks. And one very simple one... is what we call MECE, mutually exclusive, collectively exhausted set of things."
Sales & GTM Skills
B2B growth should begin with the founders and early team personally handling sales to understand the customer before scaling.
"My view is you start off with founder-led sales, the early team needs to know how to actually sell."
Modern sales teams can be significantly more efficient by embedding growth engineering and AI to automate prospecting and messaging.
"we've had this team for almost two years now that that's been working on sales automation and data to just make our sales teams more efficient."