In this policy, “Refound,” “we,” “us,” and “our” refer to Refound AI Inc. “Services” means our website, forms, communications, advisory work, training, and related offerings.
Information we collect
We collect information in three main ways:
- Information you provide. This may include your name, work email, company, website, job title, form responses, messages, and other information you choose to send us.
- Scheduling and service information. When you book a call or engage us, we may receive scheduling details, meeting information, project communications, and information required to provide the Services.
- Website and advertising information. We and our service providers may collect IP address, browser and device information, page views, referring pages, campaign parameters, cookie or similar identifiers, and interactions with our website and advertisements.
We may receive this information directly from you or from services you use to interact with us, including advertising platforms and scheduling providers.
How we use information
We use personal information to:
- respond to inquiries and evaluate whether an engagement is a good fit;
- schedule calls, send confirmations and reminders, and communicate about the Services;
- provide, operate, support, and improve the Services;
- understand website and advertising performance;
- protect our website, business, and users from abuse or security threats;
- comply with legal obligations and enforce our agreements; and
- send marketing communications where permitted. You can opt out at any time.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining business records, resolving disputes, and meeting legal obligations. Retention periods vary based on the type of information and our relationship with you.
Your choices
You may ask to access, correct, or delete personal information we hold about you, subject to applicable law. You may unsubscribe from marketing email using the link in the message or by contacting us. Transactional messages about an inquiry, booking, or active engagement may still be sent when necessary.
Your browser and device may provide controls for cookies and similar technologies. Disabling them may affect website functionality and does not necessarily prevent all measurement performed by advertising platforms.
International processing
Refound is based in Canada and uses service providers that may process information in Canada, the United States, and other countries. Privacy laws in those locations may differ from the laws where you live.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No system or method of transmission is completely secure, so we cannot guarantee absolute security.
Children
Our Services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.
Changes to this policy
We may update this policy as our Services or legal obligations change. We will post the revised version here and update the effective date at the top of the page.
Contact
Questions or requests about this policy can be sent to [email protected].
Refound AI Inc.
British Columbia, Canada